Privacy Policy

Information we collect

When you contact us, we may collect your name, email address, telephone number, message and any details you provide about a property you wish to buy or sell. If you become a client, we may collect further information needed to provide our services and manage a property transaction. Our website and its service providers may also process technical information needed to operate and secure the site. Information about any optional cookies or analytics tools should be provided separately in the website’s cookie information.

When you save a property, its reference is stored in this browser on this device. Saved properties are not linked to an account or synced across devices. You can remove a property by clicking its filled heart again. Clearing this browser’s site data may remove your saved list.

How we use your information

We use your information to respond to enquiries, discuss properties and services you have asked about, arrange viewings, provide agreed real estate services, manage our relationship with you and comply with legal obligations. Submitting an enquiry does not subscribe you to marketing messages. If we introduce a newsletter or promotional emails, we will provide separate information and request consent where required.

Legal basis

Depending on the circumstances, we process your information because you have asked us to take steps before entering into an agreement, because it is needed to perform an agreement with you, because we must comply with a legal obligation, or because we have a legitimate interest in responding to enquiries and operating our business securely. Where consent is required, such as for certain optional cookies or marketing, we will request it separately.

Sharing your information

We may use providers that support our website, email and business systems. Where necessary to assist with your enquiry or a transaction, we may share relevant information with property owners, collaborating real estate agents or professionals involved in the transaction. We share only information appropriate for that purpose. If you choose to contact us through a third-party service, such as WhatsApp, that provider will also process information under its own privacy terms. Where a service provider processes information outside the European Economic Area, applicable legal safeguards will be used.

How long we keep information

We keep enquiry information for as long as reasonably needed to respond and follow up. If you become a client, we keep relevant records for the duration of our relationship and for any further period required by law or reasonably necessary to address a claim.

Your rights

You may request access to your personal information, ask us to correct or delete it, request restriction of its use, object to certain uses, or request data portability where applicable. You may withdraw consent at any time where consent is the basis for processing. You also have the right to complain to the Spanish Data Protection Agency (AEPD).

Updates to this policy

We may update this policy when our services, website tools or legal obligations change. The current version will be available on this website.

Data controller and contact

The person responsible for processing personal information through this website is Nina Ylinampa. To ask about your information or exercise your data protection rights, email info@nyliapp.com.